Telstra has announced it will provide community groups in southern Queensland and northern New South Wales with grants expected to total at least $250,000 to help support flood recovery.
Telstra CEO Andrew Penn said that as part of the organization’s overall support for flood-affected communities, local flood grants would provide cash or technology worth up to 10 $000 to eligible local groups.
This is in addition to Telstra’s wider support program for customers, which is expected to be in the millions of dollars.
“These floods have been devastating and our hearts go out to everyone affected,” Penn said.
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“Our local Telstra teams are on the ground working around the clock to get communities back online as quickly as possible. As part of the community, we know how important it is to support each other during these times and wanted to reassure people that we will be there as they recover and rebuild.
“Volunteers gave their time in really difficult conditions to keep their local communities safe. Whether it was SES, lifesaving or sports clubs, Rotary, Probus, neighborhood groups or even strangers, volunteers stepped up to rescue people, give them shelter, provide a hot meal and clean clothes and ensure they are taken care of.
“Many of our technicians and our front-line customer service teams live in these communities and are members of these organizations. We want to do our part to support them and provide practical support to the volunteers who are so often the ones who meet community needs and respond to natural disasters in Australia.
“We hope Telstra’s local flood grants will provide the kind of basic assistance that many communities need – whether it’s covering the cost of new equipment, providing technology to help people stay connected, replace sports equipment that has been destroyed or support those who support the most vulnerable in our community.
Telstra says it will continue to offer customers affected by the crisis a range of financial support. This includes disaster assistance packages with an additional 100 GB of data on mobile services, call diversions for those who have had to leave their homes or businesses, as well as free Wi-Fi and calls via Telstra public telephones. Customers who may need additional ongoing financial support are encouraged to visit telstra.com/disasterassistance for more information.
Telstra employees whose homes were damaged by the floods are being provided with emergency accommodation and cash advances for emergency food and clothing, the company said. Employees can also use paid disaster leave for the immediate protection of life and property, paid caregiver leave to provide care or support to a family or household member who is ill or injured , and paid volunteer leave for those who volunteer with emergency response groups.
More than 3,000 customers in hard-hit areas will receive 2 smart modems to keep them connected while Telstra carries out repair and restoration work on landline services. These modems can access Telstra’s mobile network and will provide customers in flood-affected areas with unlimited mobile data until their fixed internet services are restored, Telstra concluded.
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