Infor continues to invest in cloud-based event management for hospitality


Infor Hospitality launches two new Guest Self-Service (SSP) portals for online booking and ordering

Infor, the industry cloud company, announced a major update to Infor Sales & Catering with two new Guest Self-Service Portals (SSPs) for online booking and ordering. Part of the Infor CloudSuite Hospitality suite of solutions, Infor Sales & Catering is one of the only platforms in the industry designed around the start-to-end stages of an event. This unique, process-driven lifecycle technology is customizable and designed to streamline processes for increased productivity, creating consistent business practices to improve data integrity and eliminating errors to help reduce costs.

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One of the new portals, Infor SCS Online Booking SSP, allows customers to check the availability of new events in real time. If event space is available on a desired date, guests can reserve that location, make selections for food, drink, and other services, receive a fee summary, and pay with a credit card, all online. without having to contact a seller. The benefits for guests and meeting planners are convenience, flexibility, and increased productivity. This eliminates the need to wait for a response to a request or to work during site hours. The benefit to the site is increased revenue and reduced costs. Open event spaces are more likely to be booked and do not require the engagement of a salesperson, which is especially important during times when the workforce may be on the move.

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The second portal, Infor SCS Online Ordering SSP, provides tools for customers to go online to order catering services for delivery. Whether it’s ordering catering services for a trade show booth at a convention, preparing for a college campus meeting or catering services for a backyard wedding, everything can be ordered and paid for online. The benefits for customers are convenience, flexibility and increased productivity, without waiting for a response to a request or working during the opening hours of the site. The benefits to the site are increased revenue and reduced costs, as the ordering process does not require the engagement of a seller.

“Simplicity, efficiency and the possibility of contactless interactions are what we hear over and over in the hospitality industry right now, from both hoteliers and guests. The modern guest wants information at the click of a button, and being able to provide the same level of service and information through technology is what sets organizations apart from their competitors, ”said Jason Floyd, CEO of ‘Infor Hospitality. “As events continue to escalate this year and into the next, having flexible solutions to manage demand will be critical to success. Infor understands the need to automate the entire event booking process, from initial request to final invoice, which is why we continue to innovate within our technology stack.

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