Global Claims Services Promotes Michael Carrigan to Chief Revenue Officer

An experienced sales manager will continue to drive the growth of the company’s brands, including ITEL Laboratories

JACKSONVILLE, Florida., July 5, 2022 /PRNewswire/ — Global Claims Services (“GCS” or the “Company”) today announced the promotion of Michael Carrigan to the revenue manager. Carrigan will begin her role in this newly created position today and will continue to be based in the Jacksonville Headquarter. Previously, Carrigan served as Senior Vice President of Sales at GCS and his company ITEL Laboratories, Inc., which provides referral pricing and matching services to set the industry standard for claims settlement. on critical materials for flooring, roofing and cladding.

“Michael has been a leader in our industry for several years, playing a key role in expanding the business by bringing ITEL’s InsureTech platform of data-driven solutions to the insurance industry,” said Chris Touchton, President of GCS. “Michael’s promotion to Chief Revenue Officer is a testament both to his efforts to partner with our customers to develop and implement technology solutions and to the exceptional team he has built to support our customers. As we continue to expand our product line and provide integrated solutions, Michael’s experience and knowledge will be essential to drive future growth.”

Carrigan has worked for GCS and the ITEL Laboratories brand for over 12 years. Prior to serving as SVP, he served as Vice President of Business Development. Prior to joining GCS, Carrigan was Director of Business Development for ILD Corp., a provider of back office technology and telecommunications services. Previously, he was Controller for ILD. He holds a Bachelor of Science in Accounting from the University of North Florida.

“I am grateful for the opportunity to continue to help lead GCS and ITEL at this critical time for our industry,” said Carrigan. “I am excited to continue to deliver innovative solutions that help our customers meet the unique and complex challenges they face every day. We will continue to invest in our technology-enabled services while ensuring our commitment to the quality is the best in its class.”

GCS’ insurance technology solutions provide insurance companies with accurate, timely and independent assessments of the replacement value and feasibility of repairing damaged building materials. The company’s mobile-first products and comprehensive databases provide decision-support tools to achieve optimal results on property claims for insurers, owners and third-party contractors.

GCS is a portfolio company of GTCR, a leading private equity firm, which acquired the business in August 2021.

About Global Claims Services

Founded in Jacksonville, Florida in 1993, GCS is a leading insurance technology company that leverages its proprietary database to deliver mission-critical solutions to the P&C insurance industry. Through its widely deployed mobile technology platform, GCS provides timely assessments of damaged floors, roofs, siding and cabinetry. In addition, GCS offers temporary housing assistance for policyholders who have lost the use of their home. GCS software solutions and comprehensive database provide insurance companies with an objective assessment of repair costs for insured losses. GCS services are provided by the well-known brands of ITEL, Renovar, ICC and Housing Headquarters. For more information, please visit

Media Contact: Kelly, 312-933-4903


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SOURCE Global Claims Services

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